Shipping & Returns
If the product supplied is not identical to that which was ordered simply return the items in a new and unused condition in original carton within 7 days. Frenergy will replace the returned item free of charge including postage and handling charges or we will offer a full refund excluding original postage and handling charges.
Frenergy will not be responsible for any damage to a purchased product resulting from improper use or handling. Please read the "Magnet Care" section of our website for correct handling and use of you magnets.
No Warranty of any kind, expressed or implied, is made regarding the safety of the products sold. Buyer assumes all risks and liability from use of said products.
You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Faulty Items: All products are individually inspected before being dispatched, to ensure items are sent out in perfect condition. In the unlikely event that a product is faulty, please return it to us within 7 days of receipt in its original condition. We can spot the difference between a faulty item and a mishandled item, so please be careful when using the magnets and don't let them smash together, IT WILL CHIP AND BREAK THEM.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full dollar.
Out of Stock: In the rare event that we become out of stock of a particular item. We will offer you your money back and an apology, or offer you a similar replacement product that you agree to, or if you don't mind waiting we will reorder the item and send to you in a few weeks depending on supply timeframe.
Postage Fees: We try to make sure the postage costs are fair, and cover the expenses necessary to get your product to you. Please only purchase an item if you are happy with the quoted postage. The postage rates are based on item weights using the Australia Post rates. Many of our magnets need to be carefully wrapped so we can post them legally through the Australia Post mail service. We don't profit from postage. If you require extra security for your items such as express post, registered post or courier tracking please inform us and we can add these costs to your order. If you do not request and pay for the additional postal security, we are not responsible for items lost in the post, held by customs, stolen, or any other incident resulting in you not recieving your items. We can also offer postal insurance however you will need to contact us for the cost of this additional service.
Handling Fees: We charge $5.50 (incl GST) per order for handling on all orders which is not included in the shipping fee. The additional items such as the cost of packer's fee, metal steel for shielding, the packaging material, and the postpak are all included in the Handling Fee charge.
International orders: 2-3 weeks (by regular airmail). Please check your country's import tax charges, duties and fees. We are not responsible for these charges.
Delivery Times: Orders are shipped within 1-2 days of order, unless back order of out of stock item.
- Australian Domestic orders: East Coast, Central take 3-5 business days and West Coast take 5 to 14 business days.
- International orders: Take 10-21 days depending on country. These time are not guaranteed.
- For EXPRESS POST: Express post orders placed before 2pm will be sent out on the same day. Orders placed after 2pm, will be sent on the next working day.
Purchase Currency: All payments are charged in Australian dollars, International Customers may receive conversion charges, please check with your bank.
GST Information: Product prices are quoted in Australian Dollars (AUD) and include Australian GST
** Australian Goods and Services Tax (GST) of 10% is charged to Australian customers only on both products and shipping.